OUR WARRANTY & RETURNS POLICY
Note - Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within warranty period. We can Replace, Exchange or Refund if the product is damaged but customer needs to raise a complaint in our website within 24hrs from the delivery date. No refund or exchange will be given if product has no issues like - damage or technical issues.
Any Replacement/Refund Customers shall be given from our place (Location details will be informed via sms or email or WhatsApp).
Note- Any refund will be processed only for actual product price, delivery charges and processing fee will not be refunded.
CUSTOMER SATISFACTION (STANDARD RETURN POLICY)
- Return for replacement or exchange with in: 7 days
- Return for refund within: 3 days
- Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.
PROMOTIONAL, DEALS, SALE, DISCOUNT AND SELLING WITH SUPER LOW PRICE PRODUCTS STANDARD RETURN POLICY
- Return for replacement within: No
- Return for refund within: 24hrs
- Restocking Fee: Yes
This is our Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale and Selling with Super Low Price Products doesn’t cover warranty/replacement/refund. Items covered by this policy must be returned for replacement within 24hrs of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.
No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.
MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY
- Return for replacement within: 7 days (must be unopened, brand new condition)
- Return for refund within: 3 days (must be unopened, brand new condition all product must be inside the box, customer must call Tuzzzut Customer Care team within 24 hours to register the compliant)
- Restocking Fee: Yes
- Warranty: As per mention on Tuzzut web site
Note: Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty!
Branded Mobiles phones/Smart phone warranty can be claimed from brand dealers or through Tuzzut (TRA Products only) This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date, after 7 days there will charges for pick-up and delivery. For exchanging & service product deliver charges will apply.
The following conditions are not acceptable for return, warranty and replacement.
- Any physical damage
- In invoice not indicated warranty period
- Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number
- Mobiles Phones, Smart Phones that are missing the manufacturer warranty label
- Mobiles Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box
- Returned without original invoice
- Mobiles Phones, Smart Phones which not satisfying manufacturer warranty policy
- Mobiles Phones, Smart Phones which is not satisfying Customer Satisfaction policy
TABLETS STANDARD RETURN POLICY
- Return for replacement within: 7 days
- Return for refund within: 3 days
- Restocking Fee: Yes
- Warranty: As Per Mention on Tuzzut Web Site
This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replace or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
The following conditions are not acceptable for return, warranty and replacement.
- Any physical damage
- Tablets that are missing the manufacturer label containing model number and part number
- Tablets that are missing the manufacturer warranty label
- Tablets that were missing parts, box, headset or any other accessories from the original box
- Returned without original invoice
- Tablets which not satisfying manufacturer warranty policy
- Tablets which is not satisfying Customer Satisfaction policy
LAPTOPS, NETBOOKS AND DESKTOPS STANDARD RETURN POLICY
- Return for replacement within: 7 days
- Return for refund within: 3 days
- Restocking Fee: Yes
- Warranty: As per mention on Tuzzut web site
This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
Branded Laptops, Netbooks and Desktops warranty can be claimed from brand dealers or through Tuzzut (TRA Products only)
The following conditions are not acceptable for return, warranty and replacement.
- Any physical damage
- Laptops and Netbooks that are missing the manufacturer label containing model number and part number
- Laptops and Netbooks that are missing the manufacturer warranty label
- Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
- Returned without original invoice
- Laptops and Netbooks which not satisfying manufacturer warranty policy
- Laptops and Netbooks which is not satisfying Customer Satisfaction policy
- Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.
DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR WARRANTIED MODELS ONLY
- Return for replacement with in: 7 days
- Return for refund within: 3 days
- Restocking Fee: Yes
- Warranty: As per mention on Tuzzut web site
This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
The following conditions are not acceptable for return, warranty and replacement.
- Any physical damage
- Cameras that are missing the manufacturer label containing model number and part number
- Cameras that are missing the manufacturer warranty label
- Cameras that were missing parts, box, headphones or any other accessories from the original box
- Returned without original invoice
- Cameras which not satisfying manufacturer warranty policy
- Cameras which is not satisfying Customer Satisfaction policy
DIGITAL AND DSLR CAMERAS STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY
- Return for refund within: No
- Return for replacement with in: No
- Restocking Fee: No
- Restocking Fee: No
- Warranty: No
MOBILE PHONES, SMART PHONES STANDARD RETURN POLICY FOR NON WARRANTIED MODELS ONLY
- Return for refund within: No
- Return for replacement with in: No
- Restocking Fee: No
- Warranty: No
This is our Standard Return and Warranty policy for NON Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can not be returned.
REFURBISHED OR RECERTIFIED LAPTOPS, NETBOOKS STANDARD RETURN POLICY
- Return for refund within: 3 days
- Return for replacement within: 7 days
- Restocking Fee: No
- Warranty: As per mention on Tuzzut web site
This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.
The following conditions are not acceptable for return, warranty and replacement.
- Any physical damage
- Laptops and Netbooks that are missing the manufacturer label containing model number and part number
- Laptops and Netbooks that are missing the manufacturer warranty label
- Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
- Returned without original invoice
- Laptops and Netbooks which not satisfying manufacturer warranty policy
- Laptops and Netbooks which is not satisfying Customer Satisfaction policy
- Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software can not be returned or replaced.
HEALTH AND BEAUTY PRODUCTS WARRANTY POLICY.
PERFUMES & FRAGRANCES
Returns / replacement will be only accepted for product received are damaged/ defective.
Due to health reasons, we do not offer refunds or exchanges on fragrances where the packaging has been opened or used.
Shipping cost is non-refundable for returned, undelivered, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error.
The customer will be liable for the shipping cost involved when returning the product.
RETURN INSTRUCTIONS:
Damages due to neglect, improper usage or application will not be covered under our returns policy.
Returns should be carefully packed by the customer to avoid transit damage, incase we receive any damaged product in return we may destroy the product upon arrival, and no refund shall be given upon such cases.
Return request are to be made within 3 days of receiving the parcel.
Please write your Order number, Full name, Email and Phone number on the return parcel.
https://myaccount.tuzzut.com
